Shipping Policy – ShopeeHouStore

Last updated: [07/30/2025]

1. Overview

At ShopeeHouStore, we aim to deliver your orders as quickly and safely as possible. This Shipping Policy outlines our processing times, delivery methods, fees, and other important details.

2. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing time does not include shipping time.

3. Shipping Time & Delivery Estimates

Estimated delivery times vary depending on the destination:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–15 business days

Delays may occur due to high demand, customs inspections, or carrier issues.

4. Shipping Fees

Shipping fees are calculated based on:

  • Destination
  • Weight and size of products
  • Chosen shipping method

Shipping costs will be displayed at checkout before payment.

5. Shipping Carriers

We work with trusted carriers to ensure safe and timely delivery, including:

  • USPS / UPS / DHL / FedEx (for international shipments)
  • Local postal service partners

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment using the provided tracking link.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.
ShopeeHouStore is not liable for delays or lost packages due to:

  • Wrong address
  • Missing apartment/unit numbers
  • Customer not reachable upon delivery attempt

Reshipping may require additional fees.

8. Customs, Duties & Taxes (For International Orders)

International shipments may incur customs fees, import duties, or taxes.
These charges are not included in product prices or shipping fees and are the customer’s responsibility.

9. Lost or Delayed Packages

If your package is delayed or lost:

  • Please contact us immediately
  • We will help you work with the carrier to locate your package
  • Refunds or replacements will depend on the carrier’s investigation results

10. Contact Us

For shipping-related questions, please contact:

ShopeeHouStore Support Team
Email: support@shopeehouse.store
Phone: +84856606798
Address: Dong Phu, Luc Nam, Bac Giang