Refund Policy – ShopeeHouStore
Last updated: [07/30/2025]
1. Overview
At ShopeeHouStore, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer refunds under specific conditions as outlined below.
2. Eligibility for Refunds
You may request a refund if:
- The item arrives damaged or defective
- You receive the wrong item
- The product is significantly different from the description
- The item is missing components or accessories
To be eligible:
- Requests must be submitted within 7 days of delivery
- The product must be unused, in its original condition, and with original packaging (unless defective)
- Proof such as photos or videos may be required
3. Non-Refundable Items
Refunds will not be granted for:
- Items damaged due to customer misuse
- Products returned without approval
- Digital goods or downloadable items
- Clearance, final-sale, or promotional items
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 3–7 business days, depending on your bank or payment provider
5. Return Shipping
- For defective or wrong items: ShopeeHouStore covers return shipping costs
- For all other cases: Customers are responsible for return shipping fees
6. Cancellations
You may cancel your order if it has not yet been shipped.
Once shipped, cancellations must follow the refund/return process.
7. Contact Us
If you need assistance with refunds or returns, please contact us:
ShopeeHouStore Support Team
Email: support@shopeehouse.store
Phone: +84856606798
Address: Dong Phu, Luc Nam, Bac Giang